Final payment is due 14 days prior to arrival and will automatically be charged to the credit card on file. If you wish to use a different form of payment you may do so by calling us more than 14 days prior to arrival.
Deposit & Cancellation Policy
A 50% deposit is due at the time of booking with the remaining balance due 2 weeks prior to arrival. If booking within 2 weeks the entire balance is due when booking.
The deposit is refundable, minus a $50 processing fee, if canceled outside of 14 days before arrival.
Cancellations made within 2-14 days of arrival are a forfeiture of the 50% deposit. Cancellations within 48 hours of arrival for any reason result in forfeiture of the full reservation cost.
No refunds for early departures.
Travel Protection Plan
When traveling, it pays to plan for the unexpected. Add peace of mind to your ski vacation at Sugarloaf with our Travel Protection Plan for just $20 a night. Should something unexpected come up, we'll waive your cancellation fee and give you a lodging credit that can be used to rebook your stay, anytime in the next 12 months.
Click here for more details and give us a call at (866) 865-1066 to add Travel Protection to your reservation today.
Shipping & Receiving Services
The Sugarloaf Lodging Shipping & Receiving Office is located at the Sugarloaf Mountain Hotel, open daily from 9am-3pm. Services include photocopies, faxing, incoming shipments, and outgoing shipments. See more about shipping, including shipping fees >>
A valid picture ID and credit card are required at check-in. A security deposit in the form of a credit card authorization of $200 will be taken at check-in. Your credit card is not charged unless there is damages found, you smoke in an accommodation or keys are not returned.
*Debit cards are not an accepted form of payment for security deposits.
Check-In Time: after 4pm
Check-Out Time: before 11am.
All accommodations are non-smoking.
Renters must be 21 years of age. Sorry, no pets allowed in rental accommodations.
Daily housekeeping provided for the Sugarloaf Mountain Hotel rooms only.
Condominium and Sugarloaf Inn guests will receive full maid service mid-stay on visits of seven nights or longer.
Ski lockers are provided for skis, poles and snowboards. There will be a $50 damage fee posted to your account if any of these items are in your accommodation.
Washer/Dryers are not guaranteed in any rental accommodation. There are coin-op public facilities available.
Sugarloaf Mountain Hotel offers air-condition for summer season. Condominiums and the Sugarloaf Inn do not have air-conditioning except in select units, fans can be provided.
Childcare & Children's Lesson Programs
Children's ski programs and child care are not included in your lodging reservation. Advance reservations are required for childcare and Children's Perfect Turn lesson programs. To register your children (ages 6 weeks to 3 yrs) with our Child Care Center, call 207-237-6959. Click here for Children's Reservations. Children's Programs can also be added into your lodging package.
Sugarloaf Ski & Stay packages are sold with daily lift tickets included. When making a multi-day reservation, lift tickets are consecutive days and cannot be issued as separate days. All Sugarloaf Ski & Stay packages come with an option to opt for Sugarbucks in lieu of the lift ticket. Equipment rentals can be added into your lodging package, please let us know if you need equipement for your stay. Sugarloaf Lodging Rates are also sold as per unit rates with the option to add lift ticket per day or for a lesser number of people than our Ski & Stay packages. The Ski & Stay packages are typically the best offer.
Use of the Sugarloaf Sports & Fitness Center is included with condominium and Sugarloaf Inn reservations. Use of the Hotel Health Spa is included for guests of the Sugarloaf Mountain Hotel - there is an additional fee to use the Sugarloaf Sports & Fitness Center. Winter packages include a daily Adult Perfect Turn Ski/Snowboard clinic for ages 19 and older only, available thru to early April.