Resort Accessibility

Guests that require assistance to load, ride, or unload the chair lifts or require special assistance while skiing because of a diagnosed disability may receive a single complimentary 1-day lift ticket for their assistant valid for the same day as the original ticket purchase.

The ticket for the assistant is valid on the day that they are functioning as an assistant only. We cannot issue season passes or multi-day lift tickets for assistants.

All transactions must be done at the Skier Services office in the base lodge. If there are any questions or concerns about this policy, please call the Skier Services office at (207) 237-6931

The ADA defines wheelchairs as mobility aids belonging to any class of three or fourwheeled devices, usable indoors, designed for and used by individuals with mobility impairments. Wheelchairs can be operated manually or may be powered, that do not exceed 30 inches in width and 48 inches in length measured two inches above the ground, and do not weigh more than 600 pounds when occupied. Electric motorized scooters falling within these criteria meet this definition.

An ‘Other Power-driven Mobility Device' (OPDMD), is defined as any mobility device powered by batteries, fuel, or other engines, whether or not designed primarily for the use by individuals with mobility disabilities for the purpose of locomotion. This includes and isn't limited to golf cars, electronic personal assistance mobility devices (EPAMDs), such as the Segway PT®, or any mobility device designed to operate in areas without defined pedestrian routes, but that is not a wheelchair, falling within the definition stated above.

Sugarloaf may ask a person using an 'other power-driven mobility device' to provide a credible assurance that the mobility device is required because of the person's disability. Sugarloaf accepts the presentation of a valid, State-issued, disability parking placard or card, or other State-issued proof of disability, as a credible assurance that the use of the other power-driven mobility device is for the individual's mobility disability. In the absence of such documents, Sugarloaf shall allow the use of another power-driven mobility device if the individual states that the device is being used for a mobility disability. Any evidence to the contrary may be evaluated and acted upon by Sugarloaf.

Consistent with Sugarloaf's policy of "no motorized" use which restricts the use of any motorized vehicles by members of the public on Resort owned lands, the use of any power driven devices or vehicles by the public, including other power-driven mobility devices used by individuals with mobility disabilities, which were not primarily designed for use by individuals with disabilities, creates a substantial risk of serious harm to the user and others, and to the immediate environment and natural resources, and therefore are not permitted. This policy is in place to address the safety of the public and our employees as well as the need to address soil integrity, erosion and vegetative concerns. These safety requirements are based on actual risks and are not intended to be discriminatory in any way.

Consistent with Sugarloaf's policy of "no motorized" use which restricts the use of any motorized vehicles by members of the public on Resort owned lands, the use of any power-driven devices or vehicles by the public, including other power-driven mobility devices used by individuals with mobility disabilities, would conflict with Sugarloaf's safety requirements necessary for the reasonably safe operation of our on-slope activities. These safety concerns include the use of devices on the slopes that expose the user and skiers/snowboarders to a safety hazard and/or access into closed areas that pose avalanche and other hazards. These safety concerns are compounded by our facility's large volume of trail use. These safety requirements are based on actual risks and are not intended to be discriminatory in any way.

Sugarloaf allows individuals with mobility disabilities to use wheelchairs and manually-powered mobility aids, such as walkers, crutches, canes, braces, or other similar devices designed for use by individual with mobility disabilities in areas open to pedestrian use.

Sugarloaf allows the use of adaptive devices or other 'manually-powered mobility aids' designed and manufactured primarily for use by individuals who have disabilities, including without limitation, mono skis, bi skis, outriggers and sit-skis. Maine Adaptive Sports and Recreation and the Adaptive Outdoor Education Center can assist guests wishing to enjoy winter sports through the use of adaptive equipment in scheduling adaptive lessons. Contact Sugarloaf Skier Services and we can help you get set up.

'Service animals' are dogs that have been individually trained to do work or perform tasks for the benefit of an individual with a disability. Dogs that are not trained to perform work or tasks that mitigate the effects of a disability, including dogs that are used purely for emotional support, are not "service animals."

Subject to certain limitations, miniature horses may be substituted for service dogs. Miniature horses as used as service animals must meet the standards set forth by the American Miniature Horse Association. Specifically, miniature horses may not exceed thirty-four inches at the withers measured at the last mane hairs. The use of miniature horses is prohibited on all ski lifts and within buildings on Sugarloaf property due to size, weight, and other safety considerations within each location.

All service animals must fall within current ADA guidelines, which include, but are not limited to: remain under the direct control of the user at all times; be house broken; and be trained and utilized for a specific disability approved by ADA regulations.

Winter Policy

Sugarloaf supports the use of trained service animals during the Winter Operating Season. All service animals must meet current ADA guidelines that include, but are not limited to: remaining under the direct control of the user at all times, be house broken and be trained and utilized for a specific disability per ADA regulations.

Sugarloaf prohibits the public from having service animals on chairlifts. The use of service animals on ski lifts and ski terrain directly conflicts with Sugarloaf's safety requirements and impedes the reasonably safe operation of Sugarloaf's on-slope activities. These safety concerns include the real potential for conflicts between service animals and skiers and riders and are compounded by the large volume of slope and trail use. These safety requirements are based on actual risks and are not intended to be discriminatory in any way.

Summer Policy

Sugarloaf supports the use of trained service animals during the Summer Operating season. All service animals must meet current ADA guidelines which include, but are not limited to: remaining under the direct control of the user at all times; be house broken; and be trained and utilized for a specific disability approved by ADA regulations. Service animals are approved for use only on trails designated for hiking and open roadways. Persons using service animals shall obey all permanent or temporary closures of terrain, trails, roads and other portions within Sugarloaf's operational boundaries. The use of service animals on ski lifts and mountain biking trails directly conflicts with Sugarloaf's safety requirements for the reasonably safe operation of on-slope activities and is forbidden. These safety requirements are based on actual risks and are not intended to be discriminatory in any way.